FAQ

Have a Question about JIRENO CUBE4?

Payment & Order

Which payment methods do you offer?

We support VISA, Mastercard, American Express, Discover, Diners Club and PayPal payment.

Shipping &Delivery 

How can I track my order?

Please feel free to check your order here. We will also update the tracking number information of your package via your email.

Which countries do you ship to?

Our products can be shipped to the US, UK, EU, CA. 

Returns & Exchanges

When will I get my refund?

We support unlimited refunds within 30 days and refunds will be returned to the original account within 7 working days. The specific arrival time shall be subject to the support of the payment method.

Warranty & Services

Will my privacy be leaked?

No. We respect and protect user privacy and we will indicate the terms and conditions of the event on the page of each special event.

How long is the warranty period on my JIRENO products?

We offer a 12-month warranty for all JIRENO products. 

How can I contact customer service?

If you have any questions, concerns, or comments, please feel free to send our support team an email at support@jireno.com.

Notes:

The above terms do not apply to special event times, such as Christmas, Easter, Crowdfunding events, etc. Please refer to the specific terms during special events, which include logistics policies, refund policies, quality assurance policies, and service policies.